- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Gemini Notebook
- Down Index
- 41of 100
What to do
Check whether you use Google Workspace Gemini Notebook. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 35m it lasted.
Anything that failed between 2026-05-19 22:29 UTC and 2026-05-20 04:04 UTC may need a replay.Subscribe to Google Workspace's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=google-workspace works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Google Workspace 3
- service_information
**Summary** NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free tier features. **Description** We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier. Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan. We will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details. **Customer Symtomps** Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics. **Workaround** None at this time
provider
- service_disruption
**Title** NotebookLM customers are experiencing an issue where all premium account tiers are being incorrectly downgraded to free. **Description** We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier. Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan. We will provide an update by Tuesday, 2026-05-19 22:00 PDT with current details. **Symptoms** Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics. **Workaround** None at this time.
provider
- resolved
**Title** NotebookLM customers may have experienced an issue where all premium account tiers are being incorrectly downgraded to free. **Description** The issue with NotebookLM has been resolved for all affected users as of Tuesday, 2026-05-19 21:04 PDT. From preliminary analysis, the issue was triggered by a recent software update resulting in accounts on premium plans being incorrectly recognized as free accounts. The issue was mitigated by restoring the system to a previous stable state, which successfully reinstated the appropriate service tiers for all affected accounts. We thank you for your patience while we worked on resolving the issue. **Symptoms** Customers may have noticed lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics. **Workaround** None at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-4e5ce5f291
Is Google Workspace still down?
No, this incident was resolved 2026-05-20 04:04 UTC. For Google Workspace's live state, see https://down.guide/google-workspace.
How long did it last?
5h 35m, from 2026-05-19 22:29 UTC to 2026-05-20 04:04 UTC, by the times Google Workspace posted.
What was affected?
Google Workspace named Gemini Notebook.
What caused it?
Google Workspace hasn't published a root cause. If it does, it shows here.
Where does this come from?
Google Workspace's official status page, https://www.google.com/appsstatus/dashboard, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.