- Level
- confirmed
- Worst impact
- Degraded
- Components
- Google Voice
- Down Index
- 33of 100
What to do
Check whether you use Google Workspace Google Voice. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6d 8h it lasted.
Anything that failed between 2026-01-08 13:00 UTC and 2026-01-14 21:00 UTC may need a replay.Subscribe to Google Workspace's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=google-workspace works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Google Workspace 4
- service_information
**Summary** Google Voice customers may experience MMS messages not being delivered to recipients. **Description** We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST. Our engineering team continues to investigate the issue with a 3rd party vendor. We will provide an update by Tuesday, 2026-01-13 20:30 PST with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them. **Workaround** SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.
provider
- service_information
**Summary** Google Voice customers may experience MMS messages not being delivered to recipients. **Description** We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST. Our engineering team continues to investigate the issue with a 3rd party vendor to mitigate the issue. We will provide an update by Wednesday, 2026-01-14 10:30 PST with current details. **Customer Symptoms** Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them. **Workaround** SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.
provider
- service_information
**Summary** Google Voice customers may experience MMS messages not being delivered to recipients. **Description** We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST. Our engineering team continues to investigate the issue with a 3rd party vendor to mitigate the issue. We will provide an update by Thursday, 2026-01-15 10:30 PST with current details. **Customer Symptoms** Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them. **Workaround** SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.
provider
- resolved
The issue with Google Voice has been resolved for all affected users as of Wednesday, 2026-01-14 13:00 PST. We thank you for your patience while we worked on resolving the issue.
provider
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Corrections
None so far.
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Questions about DWN-52017c3965
Is Google Workspace still down?
No, this incident was resolved 2026-01-14 21:00 UTC. For Google Workspace's live state, see https://down.guide/google-workspace.
How long did it last?
6d 8h, from 2026-01-08 13:00 UTC to 2026-01-14 21:00 UTC, by the times Google Workspace posted.
What was affected?
Google Workspace named Google Voice.
What caused it?
Google Workspace hasn't published a root cause. If it does, it shows here.
Where does this come from?
Google Workspace's official status page, https://www.google.com/appsstatus/dashboard, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.