Summary:

What to do

• Check whether you use Google Workspace Google Workspace Support. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2d 9h it lasted.

  Anything that failed between 2025-11-14 18:05 UTC and 2025-11-17 03:10 UTC may need a replay.

• Subscribe to Google Workspace's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=google-workspace works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Google Workspace 2

1. service_informationNov 17, 2025, 2:29 AM UTC

   **Summary:** A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support. **Description:** We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-16 20:30 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message. **Workaround:** None at this time.

   provider

2. resolvedNov 17, 2025, 4:11 AM UTC

   **Summary:** A subset of customers might have experienced UI issue while uploading the files to Google Support via Chat. **Description:** The issue with Google Cloud Support has been resolved for all affected users as of Sunday, 2025-11-16 19:10 PST. The issue was due to a recent code change. Our engineers have mitigated the issue by rolling back the system to a previous version. We thank you for your patience while we worked on resolving the issue. **Symptoms:** A subset of customers using Chat to Google Support might have encountered a UI issue where uploaded files appeared as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files were successfully uploaded and accessible by clicking on the blank message. **Workaround:** Not applicable as the issue has been resolved. None at this time.

   provider

Corrections

None so far.

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