- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Google Docs, Google Forms, Google Sheets, Google Slides
- Down Index
- 41of 100
What to do
Check whether you use Google Workspace Google Docs, Google Forms, Google Sheets, Google Slides. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 45m it lasted.
Anything that failed between 2025-11-12 17:00 UTC and 2025-11-12 21:45 UTC may need a replay.Subscribe to Google Workspace's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=google-workspace works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Google Workspace 9
- service_information
**Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. **Workaround:** None at this time.
provider
- service_information
**Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:45 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. **Workaround:** None at this time.
provider
- service_information
**Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:10 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. **Workaround:** None at this time.
provider
- service_disruption
**Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:40 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround:** None at this time.
provider
- service_disruption
**Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Slides, Google Forms beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 13:15 PST with current details. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround:** None at this time.
provider
- service_disruption
**Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team is actively investigating the issue. We will provide an update by Wednesday, 2025-11-12 14:15 PST with current details. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround:** Impacted customers may try and reboot their routers as a potential workaround. Customers may also try to access via a mobile device..
provider
- service_disruption
**Title** We are mitigating the access issues with multiple workspace products. **Description** Our engineering team has identified the root cause. We are seeing a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 15:30 PST with current details. **Customer Symptoms** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround** Affected customers may try accessing via a mobile device.
provider
- service_disruption
**Title** We are mitigating the access issues with multiple workspace products. **Description** Our engineering team has identified the root cause. We are continuing to see a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 16:30 PST with current details. **Customer Symptoms** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround** Affected customers may try accessing via a mobile device.
provider
- resolved
**Title** Access issues with Workspace products are now mitigated. **Description** The issue with Google Sheets, Google Docs, Google Slides, and Google Forms has been resolved for all affected users as of Wednesday, 2025-11-12 13:45 PST. The root cause was associated with a third party and external to Google infrastructure. We thank you for your patience while we worked on resolving the issue. **Customer Symptoms** A small number of customers may have encountered SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Sheets, Google Docs, Google Slides, and Google Forms. **Workaround** Not applicable.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-eb4c93df7b
Is Google Workspace still down?
No, this incident was resolved 2025-11-12 21:45 UTC. For Google Workspace's live state, see https://down.guide/google-workspace.
How long did it last?
4h 45m, from 2025-11-12 17:00 UTC to 2025-11-12 21:45 UTC, by the times Google Workspace posted.
What was affected?
Google Workspace named Google Docs, Google Forms, Google Sheets, Google Slides.
What caused it?
Google Workspace hasn't published a root cause. If it does, it shows here.
Where does this come from?
Google Workspace's official status page, https://www.google.com/appsstatus/dashboard, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.