DDN connector builds are not completing

What to do

• Check whether your product depends on Hasura Cloud. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 7m it lasted.

  Anything that failed between 2026-09-10 16:03 UTC and 2026-09-10 18:10 UTC may need a replay.

• Subscribe to Hasura Cloud's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hasura works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hasura Cloud 4

1. investigatingSep 10, 2026, 4:03 PM UTC

   We are investigating an issue where DDN connector builds are not completing. Our team is working to identify the cause and restore normal build processing.

   provider

2. investigatingSep 10, 2026, 5:23 PM UTC

   We've identified the root cause: an authentication change in a recent control-plane upgrade caused new connector deployments to stall in a pending state. The fix has been merged and is being rolled out now. Once deployed, we'll re-run your pending connector builds and confirm your development environment is unblocked; no changes are needed on your side.

   provider

3. monitoringSep 10, 2026, 6:00 PM UTC

   We identified the root cause: an authentication change in the service that initializes connector deployments, introduced by an internal upgrade and deployed a fix at approximately 17:30 UTC. New builds started after this time are processing normally. Action required: builds started during the impacted window will not complete on their own. Please re-run any affected builds (ddn connector build create / ddn supergraph build create). No other action is needed. We are continuing to monitor and will post a final update once we have confirmed full recovery.

   provider

4. resolvedSep 10, 2026, 6:10 PM UTC

   Connector deployments have been processing normally since the fix was deployed. Builds started during the impacted window still need to be re-run.

   provider

Corrections

None so far.

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