- Level
- confirmed
- Worst impact
- Degraded
- Components
- App
- Down Index
- 22of 100
What to do
Check whether you use Heap App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 17m it lasted.
Anything that failed between 2026-01-27 10:48 UTC and 2026-01-27 15:05 UTC may need a replay.Subscribe to Heap's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=heap works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Heap 3
- investigating
Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-03cb287869
Is Heap still down?
No, this incident was resolved 2026-01-27 15:05 UTC. For Heap's live state, see https://down.guide/heap.
How long did it last?
4h 17m, from 2026-01-27 10:48 UTC to 2026-01-27 15:05 UTC, by the times Heap posted.
What was affected?
Heap named App.
What caused it?
Heap hasn't published a root cause. If it does, it shows here.
Where does this come from?
Heap's official status page, https://status.heap.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.