Heap: We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

What to do

Check whether you use Heap Integrations - Sources. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 6h 52m it lasted.
Anything that failed between 2026-04-30 14:11 UTC and 2026-04-30 21:03 UTC may need a replay.
Subscribe to Heap's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=heap works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingApr 30, 2026, 2:11 PM UTC
We are currently investigating this issue.
provider
monitoringApr 30, 2026, 5:57 PM UTC
A fix has been implemented and we are monitoring the results.
provider
resolvedApr 30, 2026, 9:03 PM UTC
This incident has been resolved.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Heap still down?

No, this incident was resolved 2026-04-30 21:03 UTC. For Heap's live state, see https://down.guide/heap.

How long did it last?

6h 52m, from 2026-04-30 14:11 UTC to 2026-04-30 21:03 UTC, by the times Heap posted.

What was affected?

Heap named Integrations - Sources.

What caused it?

Heap hasn't published a root cause. If it does, it shows here.

Where does this come from?

Heap's official status page, https://status.heap.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.