Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

What to do

• Check whether you use Heap App, Heap Connect, Integrations - Destinations in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 7h 26m it lasted.

  Anything that failed between 2026-06-20 17:10 UTC and 2026-06-21 00:36 UTC may need a replay.

• Subscribe to Heap's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=heap works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Heap 8

1. identifiedJun 20, 2026, 5:10 PM UTC

   No data has been lost. We are working on a fix

   provider

2. identifiedJun 20, 2026, 6:06 PM UTC

   We continue to work on a fix for this issue

   provider

3. identifiedJun 20, 2026, 6:59 PM UTC

   We are continuing to work on the fix for this issue.

   provider

4. identifiedJun 20, 2026, 8:54 PM UTC

   We continue to work on a fix for this issue. We will post an update as soon as one is available.

   provider

5. monitoringJun 20, 2026, 9:22 PM UTC

   The fix has been applied and latency is recovering. We continue to monitor.

   provider

6. monitoringJun 20, 2026, 11:03 PM UTC

   Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

   provider

7. monitoringJun 21, 2026, 12:10 AM UTC

   Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

   provider

8. resolvedJun 21, 2026, 12:36 AM UTC

   Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.

   provider

Corrections

None so far.

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