Heap Connect Sync Delays (EU only)

What to do

• Check whether you use Heap Heap Connect in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 45m it lasted.

  Anything that failed between 2026-02-12 18:13 UTC and 2026-02-12 22:58 UTC may need a replay.

• Subscribe to Heap's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=heap works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Heap 6

1. identifiedFeb 12, 2026, 6:13 PM UTC

   Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.

   provider

2. identifiedFeb 12, 2026, 6:13 PM UTC

   We are continuing to work on a fix for this issue.

   provider

3. monitoringFeb 12, 2026, 6:45 PM UTC

   We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

   provider

4. identifiedFeb 12, 2026, 8:29 PM UTC

   We have identified another issue causing sync delays and are working on a solution.

   provider

5. monitoringFeb 12, 2026, 8:58 PM UTC

   We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

   provider

6. resolvedFeb 12, 2026, 10:58 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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