- Level
- confirmed
- Worst impact
- Degraded
- Components
- Data Collection, App
- Down Index
- 22of 100
What to do
Check whether you use Heap Data Collection, App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 20m it lasted.
Anything that failed between 2026-07-27 18:12 UTC and 2026-07-27 22:32 UTC may need a replay.Subscribe to Heap's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=heap works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Heap 4
- investigating
We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
provider
- investigating
We are continuing to investigate the issue
provider
- monitoring
Latency is resolving. We are currently monitoring.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-99f2519254
Is Heap still down?
No, this incident was resolved 2026-07-27 22:32 UTC. For Heap's live state, see https://down.guide/heap.
How long did it last?
4h 20m, from 2026-07-27 18:12 UTC to 2026-07-27 22:32 UTC, by the times Heap posted.
What was affected?
Heap named Data Collection, App.
What caused it?
Heap hasn't published a root cause. If it does, it shows here.
Where does this come from?
Heap's official status page, https://status.heap.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.