Partial service disruption for some Heap/PA customers

What to do

• Check whether you use Heap App. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 11h 13m it lasted.

  Anything that failed between 2026-03-15 16:43 UTC and 2026-03-16 03:56 UTC may need a replay.

• Subscribe to Heap's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=heap works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Heap 7

1. investigatingMar 15, 2026, 4:43 PM UTC

   Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.

   provider

2. investigatingMar 15, 2026, 5:30 PM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingMar 15, 2026, 6:58 PM UTC

   We continue to investigate this issue.

   provider

4. investigatingMar 15, 2026, 7:54 PM UTC

   We are continuing with this investigation. We will post an update as soon as one is available.

   provider

5. identifiedMar 16, 2026, 12:31 AM UTC

   The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.

   provider

6. monitoringMar 16, 2026, 12:51 AM UTC

   The fix has been applied and latency is starting to recover. We continue to monitor.

   provider

7. resolvedMar 16, 2026, 3:56 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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