- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 23of 100
What to do
Check whether your product depends on Heap. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2d 11h it lasted.
Anything that failed between 2025-11-14 20:49 UTC and 2025-11-17 08:35 UTC may need a replay.Subscribe to Heap's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=heap works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Heap 3
- investigating
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
provider
- monitoring
We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
provider
- resolved
This incident is resolved, and Heatmaps are working as normal.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c28bc8a365
Is Heap still down?
No, this incident was resolved 2025-11-17 08:35 UTC. For Heap's live state, see https://down.guide/heap.
How long did it last?
2d 11h, from 2025-11-14 20:49 UTC to 2025-11-17 08:35 UTC, by the times Heap posted.
What caused it?
Heap hasn't published a root cause. If it does, it shows here.
Where does this come from?
Heap's official status page, https://status.heap.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.