- Level
- confirmed
- Worst impact
- Degraded
- Components
- Data Collection, App
- Regions
- us
- Down Index
- 24of 100
Summary
Heap says it is experiencing delays in data becoming available in the app for US-based customers, so some data may be missing from reports. The provider says data collection is unaffected and no data has been lost. The incident is identified, engineers are investigating, and the next update is expected in 4 hours.
Written by anthropic/claude-haiku-5.5 from Heap's own updates.
What to do
Check whether you use Heap Data Collection, App in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 46m it lasted.
Anything that failed between 2026-11-08 05:01 UTC and 2026-11-08 07:46 UTC may need a replay.Subscribe to Heap's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=heap works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Heap 2
- identified
We are currently experiencing delays in data being available in the app for US-based customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 4 hours.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-cadb3bcec3
Is Heap still down?
No, this incident was resolved 2026-11-08 07:46 UTC. For Heap's live state, see https://down.guide/heap.
How long did it last?
2h 46m, from 2026-11-08 05:01 UTC to 2026-11-08 07:46 UTC, by the times Heap posted.
What was affected?
Heap named Data Collection, App in us.
What caused it?
Heap hasn't published a root cause. If it does, it shows here.
Where does this come from?
Heap's official status page, https://status.heap.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.