- Level
- confirmed
- Worst impact
- Degraded
- Components
- AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia), GCP europe-west1 (Belgium), Azure eastus (Virginia)
- Regions
- ap-south-1, apac, eu, eu-west-1, europe-west1, us, us-east-1, us-east4
- Down Index
- 37of 100
What to do
Check whether you use Hightouch AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia) and 2 more in ap-south-1, apac, eu, eu-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 53m it lasted.
Anything that failed between 2026-09-04 20:44 UTC and 2026-09-04 21:37 UTC may need a replay.Subscribe to Hightouch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hightouch 4
- investigating
We are currently investigating an increase in sync errors affecting some customers. We will provide an update as more information becomes available.
provider
- monitoring
A fix has been implemented and we are continuing to monitor.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
This incident has been resolved. Between 19:20 and 20:40 UTC, a subset of syncs running in AWS regions may have experienced slower run times, delays, or errors. There was no data loss. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a946686dc3
Is Hightouch still down?
No, this incident was resolved 2026-09-04 21:37 UTC. For Hightouch's live state, see https://down.guide/hightouch.
How long did it last?
53m, from 2026-09-04 20:44 UTC to 2026-09-04 21:37 UTC, by the times Hightouch posted.
What was affected?
Hightouch named AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia) and 2 more in ap-south-1, apac, eu, eu-west-1.
What caused it?
Hightouch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hightouch's official status page, https://status.hightouch.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.