- Level
- confirmed
- Worst impact
- Degraded
- Components
- Reverse ETL, Customer Studio, Intelligence
- Down Index
- 20of 100
What to do
Check whether you use Hightouch Reverse ETL, Customer Studio, Intelligence. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 26m it lasted.
Anything that failed between 2026-09-21 20:48 UTC and 2026-09-21 22:14 UTC may need a replay.Subscribe to Hightouch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hightouch 4
- investigating
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
The Hightouch application is now stable. We are continuing to monitor and we will provide updates as the situation evolves.
provider
- resolved
This incident has been resolved. Between 20:30 and 20:45 UTC and again between 21:04 and 21:19 UTC, the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e69f07e480
Is Hightouch still down?
No, this incident was resolved 2026-09-21 22:14 UTC. For Hightouch's live state, see https://down.guide/hightouch.
How long did it last?
1h 26m, from 2026-09-21 20:48 UTC to 2026-09-21 22:14 UTC, by the times Hightouch posted.
What was affected?
Hightouch named Reverse ETL, Customer Studio, Intelligence.
What caused it?
Hightouch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hightouch's official status page, https://status.hightouch.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.