Survey changes are not saving correctly

What to do

• Check whether you use Hotjar in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 30m it lasted.

  Anything that failed between 2025-04-08 15:26 UTC and 2025-04-08 16:56 UTC may need a replay.

• Subscribe to Hotjar's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hotjar 3

1. investigatingApr 8, 2025, 3:26 PM UTC

   We’ve declared an incident to investigate reports of Surveys not activating/deactivating, and other changes to the Survey settings not being reflected on customer websites. We’ve formed an incident response team and they’re investigating this together. We’ll post further updates to this incident report when we have them, but in the meantime, we’re sorry for the trouble. Thanks a lot for bearing with us!

   provider

2. identifiedApr 8, 2025, 3:27 PM UTC

   We’ve identified the root cause of the incident. We’re working on developing a fix and hope to share more news soon. We’ll post another update to this page once we’ve deployed the fix, and we move on to monitoring it to check it’s resolved the fault. Thanks for bearing with us.

   provider

3. resolvedApr 8, 2025, 4:56 PM UTC

   We’ve validated the deployed fix has worked, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new Thanks!

   provider

Corrections

None so far.

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