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Hotjar

Bundle Discount applied incorrectly to some accounts

Degraded Lasted 3d 5h · started · Hotjar's page

Level
confirmed
Worst impact
Degraded
Down Index
23of 100

What to do

  • Check whether your product depends on Hotjar. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3d 5h it lasted.

    Anything that failed between 2024-06-07 10:37 UTC and 2024-06-10 16:07 UTC may need a replay.
  • Subscribe to Hotjar's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hotjar 3

  1. identified

    The Bundle Discount has been applied incorrectly to a small number of accounts

    provider

  2. investigating

    Our engineers have identified the cause, and are working on a solution

    provider

  3. resolved

    Our engineers have resolved the issue and customers got back the proper discount

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-0cf7d912f1

Is Hotjar still down?

No, this incident was resolved 2024-06-10 16:07 UTC. For Hotjar's live state, see https://down.guide/hotjar.

How long did it last?

3d 5h, from 2024-06-07 10:37 UTC to 2024-06-10 16:07 UTC, by the times Hotjar posted.

What caused it?

Hotjar hasn't published a root cause. If it does, it shows here.

Where does this come from?

Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.