- Level
- confirmed
- Worst impact
- Degraded
- Components
- insights.hotjar.com
- Regions
- us
- Down Index
- 23of 100
What to do
Check whether you use Hotjar insights.hotjar.com in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 27m it lasted.
Anything that failed between 2024-09-27 09:14 UTC and 2024-09-27 10:41 UTC may need a replay.Subscribe to Hotjar's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hotjar 5
- investigating
Some users are experiencing issues logging in. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
provider
- identified
Some users are experiencing issues logging in. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
provider
- identified
We’ve identified the root cause for the incident! We’re working on developing a fix and hope to share more news soon. We’ll post another update to this page once we’ve deployed the fix, and we’re monitoring it to check it’s resolved the fault. Thanks for bearing with us!
provider
- monitoring
We’ve deployed the fix we mentioned earlier - we’re now monitoring the deployment to check it’s resolved the fault! We’ll check in again to let you know when the incident’s resolved.
provider
- resolved
We’ve validated the deployed fix has worked, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center. Thanks!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-22ebe87ce6
Is Hotjar still down?
No, this incident was resolved 2024-09-27 10:41 UTC. For Hotjar's live state, see https://down.guide/hotjar.
How long did it last?
1h 27m, from 2024-09-27 09:14 UTC to 2024-09-27 10:41 UTC, by the times Hotjar posted.
What was affected?
Hotjar named insights.hotjar.com in us.
What caused it?
Hotjar hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.