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Hotjar

Ask screenshots delayed processing

Degraded Lasted 41m · started · Hotjar's page

Level
confirmed
Worst impact
Degraded
Regions
us
Down Index
21of 100

What to do

  • Check whether you use Hotjar in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 41m it lasted.

    Anything that failed between 2024-02-23 10:39 UTC and 2024-02-23 11:20 UTC may need a replay.
  • Subscribe to Hotjar's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hotjar 4

  1. investigating

    We're investigating an issue where some users may see a delay in Feedback screenshots being processed. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

    provider

  2. identified

    We've identified the issue and are working on a fix!

    provider

  3. monitoring

    We have deployed the fix for this issue, and we are monitoring things to make sure everything is looking good!

    provider

  4. resolved

    This incident has been resolved, the pending screenshots for Feedback responses have been processed. Thank you for bearing with us!

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-42e559d3c7

Is Hotjar still down?

No, this incident was resolved 2024-02-23 11:20 UTC. For Hotjar's live state, see https://down.guide/hotjar.

How long did it last?

41m, from 2024-02-23 10:39 UTC to 2024-02-23 11:20 UTC, by the times Hotjar posted.

What was affected?

Hotjar named in us.

What caused it?

Hotjar hasn't published a root cause. If it does, it shows here.

Where does this come from?

Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.