Session ingestion lag

What to do

• Check whether you use Hotjar Ingestion in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 21h 19m it lasted.

  Anything that failed between 2024-11-14 19:09 UTC and 2024-11-15 16:28 UTC may need a replay.

• Subscribe to Hotjar's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hotjar 4

1. investigatingNov 14, 2024, 7:09 PM UTC

   We're investigating an issue with lagging session ingestion. Sessions may take longer to appear in your account. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

   provider

2. investigatingNov 14, 2024, 7:13 PM UTC

   While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. The lost sessions are compensated by increasing session capture for the following hours.

   provider

3. investigatingNov 14, 2024, 7:18 PM UTC

   While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. We're sorry for the sessions that couldn't be captured. These will be compensated by increasing session capture for the following hours.

   provider

4. resolvedNov 15, 2024, 4:28 PM UTC

   This incident is now resolved. Thanks for bearing with us!

   provider

Corrections

None so far.

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