Hotjar: Sign-up flow leads to Survey creation instead of Overview page

What to do

Check whether you use Hotjar in us. Check your stack
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Confirm your retries, queues and scheduled jobs caught up after the 2h 58m it lasted.
Anything that failed between 2024-04-18 14:13 UTC and 2024-04-18 17:11 UTC may need a replay.
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investigatingApr 18, 2024, 2:13 PM UTC
We're investigating an issue where users will enter the Survey creation flow after signing up for a new account. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
provider
identifiedApr 18, 2024, 3:14 PM UTC
We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
provider
resolvedApr 18, 2024, 5:11 PM UTC
This incident is now resolved. Thanks for bearing with us!
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Hotjar still down?

No, this incident was resolved 2024-04-18 17:11 UTC. For Hotjar's live state, see https://down.guide/hotjar.

How long did it last?

2h 58m, from 2024-04-18 14:13 UTC to 2024-04-18 17:11 UTC, by the times Hotjar posted.

What was affected?

Hotjar named in us.

What caused it?

Hotjar hasn't published a root cause. If it does, it shows here.

Where does this come from?

Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.