Hotjar: Some upgrades not billed correctly

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investigatingMay 15, 2024, 11:54 AM UTC
We're investigating an issue where some upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 may not have been billed correctly
provider
identifiedMay 16, 2024, 11:27 AM UTC
Our engineers have identified the issue that led to this incident and are now working on a solution.
provider
identifiedMay 17, 2024, 10:32 AM UTC
Invoices for upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 will be processed with a delay
provider
resolvedMay 28, 2024, 10:03 AM UTC
The delayed invoices for upgrades from an Observe Business Plan to an Observe Scale Plan will be processed by the end of today, 28 May 2024
provider

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None so far.

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Is Hotjar still down?

No, this incident was resolved 2024-05-28 10:03 UTC. For Hotjar's live state, see https://down.guide/hotjar.

How long did it last?

12d 22h, from 2024-05-15 11:54 UTC to 2024-05-28 10:03 UTC, by the times Hotjar posted.

What caused it?

Hotjar hasn't published a root cause. If it does, it shows here.

Where does this come from?

Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.