Some users can't access the individual survey from the survey list page

What to do

• Check whether you use Hotjar in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 22m it lasted.

  Anything that failed between 2024-12-12 16:42 UTC and 2024-12-12 18:04 UTC may need a replay.

• Subscribe to Hotjar's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hotjar 2

1. investigatingDec 12, 2024, 4:42 PM UTC

   We’ve declared an incident to investigate reports of some users being unable to access survey-specific pages from the survey list. We’ve formed an incident response team and they’re investigating this together. We’ll post further updates to this incident report when we have them, but in the meantime we’re really sorry for the trouble with accessing your survey. Thanks a lot for bearing with us!

   provider

2. resolvedDec 12, 2024, 6:04 PM UTC

   We’ve identified the root cause, deployed, and validated the fix has worked. We’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center. Thanks!

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.