- Level
- confirmed
- Worst impact
- Degraded
- Regions
- us
- Down Index
- 27of 100
What to do
Check whether you use Hotjar in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d it lasted.
Anything that failed between 2025-08-26 20:26 UTC and 2025-08-27 20:50 UTC may need a replay.Subscribe to Hotjar's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hotjar 2
- investigating
We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well an “Error when fetching User Attributes” message preventing the use of Session Filters. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
provider
- resolved
We have identified the cause of the issue and resolved it. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you experience any further issues, please raise a ticket through our Help Center. Thanks!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-cba9c05317
Is Hotjar still down?
No, this incident was resolved 2025-08-27 20:50 UTC. For Hotjar's live state, see https://down.guide/hotjar.
How long did it last?
1d, from 2025-08-26 20:26 UTC to 2025-08-27 20:50 UTC, by the times Hotjar posted.
What was affected?
Hotjar named in us.
What caused it?
Hotjar hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.