Hotjar: Some session data not being ingested

What to do

Check whether you use Hotjar in us. Check your stack
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Confirm your retries, queues and scheduled jobs caught up after the 1d 15h it lasted.
Anything that failed between 2024-06-03 17:24 UTC and 2024-06-05 09:22 UTC may need a replay.
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investigatingJun 3, 2024, 5:24 PM UTC
We're investigating an issue with session data being ingested. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
provider
investigatingJun 3, 2024, 9:25 PM UTC
Our engineers are still actively investigating the problem, and working directly with our cloud provider to help us resolve it. We understand that this is impacting your use of Hotjar, so thank you for bearing with us while we work on a fix.
provider
investigatingJun 4, 2024, 8:27 AM UTC
Our engineers have deployed temporary changes to improve session capture handling while they continue to work with our cloud provider to find the root cause of this issue. Thank you for bearing with us while we work on a resolution.
provider
monitoringJun 4, 2024, 12:26 PM UTC
Our engineers have returned data ingestion to regular levels and will be monitoring the situation for several hours to ensure there is no regression. Thanks for bearing with us!
provider
resolvedJun 5, 2024, 9:22 AM UTC
This incident is now resolved. Our engineers have resolved the issue with session data ingestion and will continue to work with our cloud provider to ensure continued success. Thanks for bearing with us!
provider

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Is Hotjar still down?

No, this incident was resolved 2024-06-05 09:22 UTC. For Hotjar's live state, see https://down.guide/hotjar.

How long did it last?

1d 15h, from 2024-06-03 17:24 UTC to 2024-06-05 09:22 UTC, by the times Hotjar posted.

What was affected?

Hotjar named in us.

What caused it?

Hotjar hasn't published a root cause. If it does, it shows here.

Where does this come from?

Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.