Ask Tools Temporarily Unavailable

What to do

• Check whether you use Hotjar in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 3h it lasted.

  Anything that failed between 2025-01-20 07:44 UTC and 2025-01-21 11:31 UTC may need a replay.

• Subscribe to Hotjar's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hotjar 4

1. investigatingJan 20, 2025, 7:44 AM UTC

   We've identified an issue that causes the Surveys to be temporarily unavailable. Our engineers are working to fix the issue ASAP. Thanks for bearing with us!

   provider

2. investigatingJan 20, 2025, 9:18 AM UTC

   We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

   provider

3. monitoringJan 20, 2025, 2:30 PM UTC

   After further investigation, our team detected the following impact: - Survey screenshots were not captured - User attributes in Survey responses were not captured - Sentiment analysis could not run (it can be re-ran now) - Automated tags did not run (they can be re-ran now) - Surveys' integrations with Slack/MS Teams/Zapier/Webhooks did not run The timeframe for this impact was Jan 20 ~00:00 UTC to Jan 20 ~7:15 UTC. We're really sorry for the trouble. We're monitoring the situation to ensure everything is back to normal.

   provider

4. resolvedJan 21, 2025, 11:31 AM UTC

   This incident is now resolved. Thanks for bearing with us!

   provider

Corrections

None so far.

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