Hotjar: Issues with billing system

What to do

Check whether you use Hotjar insights.hotjar.com in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 2h 39m it lasted.
Anything that failed between 2024-04-02 15:02 UTC and 2024-04-02 17:41 UTC may need a replay.
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investigatingApr 2, 2024, 3:02 PM UTC
We’re investigating an issue with our billing system. We have temporarily deactivated access to it whilst we investigate. Thanks for your patience whilst we look into this.
provider
investigatingApr 2, 2024, 3:12 PM UTC
We have temporarily disabled access to the checkout process and invoices while we investigate this issue. We'll be sure to post an update as soon as these features are back available again. Thanks for you patience while we look into this!
provider
investigatingApr 2, 2024, 5:39 PM UTC
This incident is now resolved. Thanks for bearing with us!
provider
resolvedApr 2, 2024, 5:41 PM UTC
This incident is now resolved. Thanks for bearing with us!
provider

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None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Hotjar still down?

No, this incident was resolved 2024-04-02 17:41 UTC. For Hotjar's live state, see https://down.guide/hotjar.

How long did it last?

2h 39m, from 2024-04-02 15:02 UTC to 2024-04-02 17:41 UTC, by the times Hotjar posted.

What was affected?

Hotjar named insights.hotjar.com in us.

What caused it?

Hotjar hasn't published a root cause. If it does, it shows here.

Where does this come from?

Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.