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imgix

Investigating increased latency for cache misses in the EU region

Degraded Lasted 1h 49m · started · imgix's page

Level
confirmed
Worst impact
Degraded
Components
Rendering Infrastructure
Regions
eu

What to do

  • Check whether you use imgix Rendering Infrastructure in eu. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 49m it lasted.

    Anything that failed between 2025-10-27 14:07 UTC and 2025-10-27 15:56 UTC may need a replay.
  • Subscribe to imgix's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=imgix works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from imgix 4

  1. investigating

    We are investigating increased latency for cache misses in the EU region.

    provider

  2. identified

    The issue has been identified and a fix is being implemented.

    provider

  3. monitoring

    Latency has returned to normal for the affected EU region. We will continue to monitor the situation.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-69d29cc9ce

Is imgix still down?

No, this incident was resolved 2025-10-27 15:56 UTC. For imgix's live state, see https://down.guide/imgix.

How long did it last?

1h 49m, from 2025-10-27 14:07 UTC to 2025-10-27 15:56 UTC, by the times imgix posted.

What was affected?

imgix named Rendering Infrastructure in eu.

What caused it?

imgix hasn't published a root cause. If it does, it shows here.

Where does this come from?

imgix's official status page, https://status.imgix.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.