- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 8of 100
What to do
Check whether your product depends on imgix. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2024-03-08 22:58 UTC and 2024-02-20 17:00 UTC may need a replay.Subscribe to imgix's feed to hear about the next one first. RSS feed
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Updates from imgix 2
- resolved
We are investigating issues with imgix administration tools. There are reports of problems with calling our imgix upload API. The rendering service is not affected.
provider
- postmortem
# Postmortem # **What happened?** On Feb 20, 2024, at 19:00 UTC, Uploads using the \`/api/v1/sources/upload/\` API endpoint experienced slowness and some timeouts during this time. The issue had been completely resolved by Feb 21, 2024, 20:00 UTC. # **How were customers impacted?** Between Feb 20, 2024, 19:00 UTC, and Feb 21, 2024, 20:00 UTC, some requests to our upload API experienced slow responses, and a subset of requests resulted in timeout errors. Uploads using the \`/api/v1/sources/ /upload-sessions/\` endpoints were unaffected; uploads using the Asset Manager UI were unaffected. # **What went wrong during the incident?** Two compounding issues caused the slowdown. The first is a service update creating an issue with our /api/v1/sources/upload/\` API endpoint. Secondly, a simultaneous and separate slowdown affected the cloud servers responsible for executing the upload actions. The service update issue increased the load on our upload function, which was already under strain due to the cloud servers experiencing a slowdown. These factors combined to cause the slow and timed-out responses. # **What will imgix do to prevent this in the future?** We have streamlined the upload process so that this cannot happen again.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-6afdbbce62
Is imgix still down?
No, this incident was resolved 2024-02-20 17:00 UTC. For imgix's live state, see https://down.guide/imgix.
How long did it last?
0m, from 2024-03-08 22:58 UTC to 2024-02-20 17:00 UTC, by the times imgix posted.
What caused it?
imgix hasn't published a root cause. If it does, it shows here.
Where does this come from?
imgix's official status page, https://status.imgix.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.