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imgix

Unable to connect to dashboard

Partial outage Lasted 1h 45m · started · imgix's page

Level
confirmed
Worst impact
Partial outage
Components
Web Administration Tools
Down Index
29of 100

What to do

  • Check whether you use imgix Web Administration Tools. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 45m it lasted.

    Anything that failed between 2024-10-10 18:44 UTC and 2024-10-10 20:29 UTC may need a replay.
  • Subscribe to imgix's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=imgix works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from imgix 4

  1. investigating

    We are investigating issues with connecting to the imgix dashboard (https://dashboard.imgix.com). The imgix APIs are not affected by this incident.

    provider

  2. identified

    We have identified the issue and are working on a fix for logging into the dashboard. The imgix APIs (Rendering, Video and the Management API) are all working normally.

    provider

  3. monitoring

    A fix has been implemented, restoring access to the dashboard. We are monitoring the results.

    provider

  4. resolved

    This incident is resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-f87f21a06c

Is imgix still down?

No, this incident was resolved 2024-10-10 20:29 UTC. For imgix's live state, see https://down.guide/imgix.

How long did it last?

1h 45m, from 2024-10-10 18:44 UTC to 2024-10-10 20:29 UTC, by the times imgix posted.

What was affected?

imgix named Web Administration Tools.

What caused it?

imgix hasn't published a root cause. If it does, it shows here.

Where does this come from?

imgix's official status page, https://status.imgix.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.