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Keeper

SMS delivery in US Data Center

Degraded Lasted 58m · started · Keeper's page

Level
confirmed
Worst impact
Degraded
Components
Keeper iOS, Keeper Web Vault (US), Keeper Android
Regions
us

What to do

  • Check whether you use Keeper Keeper iOS, Keeper Web Vault (US), Keeper Android in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 58m it lasted.

    Anything that failed between 2023-06-02 22:23 UTC and 2023-06-02 23:21 UTC may need a replay.
  • Subscribe to Keeper's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Keeper 4

  1. investigating

    We are investigating SMS delivery issues in the US Data Center.

    provider

  2. identified

    Amazon AWS is having an SMS delivery outage. They are working on it. We have temporarily routed SMS codes to email. Please check your email to receive the code.

    provider

  3. identified

    AWS acknowledged that they are having some SMS delivery problems. We have routed SMS delivery to email temporarily.

    provider

  4. resolved

    Amazon has resolved the issue.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-175aab3b6d

Is Keeper still down?

No, this incident was resolved 2023-06-02 23:21 UTC. For Keeper's live state, see https://down.guide/keeper.

How long did it last?

58m, from 2023-06-02 22:23 UTC to 2023-06-02 23:21 UTC, by the times Keeper posted.

What was affected?

Keeper named Keeper iOS, Keeper Web Vault (US), Keeper Android in us.

What caused it?

Keeper hasn't published a root cause. If it does, it shows here.

Where does this come from?

Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.