Keeper vault login errors - resolved

What to do

• Check whether you use Keeper Keeper Web Vault (US), Keeper Admin Console (US) in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 17m it lasted.

  Anything that failed between 2025-02-24 04:48 UTC and 2025-02-24 05:05 UTC may need a replay.

• Subscribe to Keeper's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Keeper 3

1. identifiedFeb 24, 2025, 4:48 AM UTC

   We are still working on the issue which is causing login errors in the US region. Please use Keeper's "work offline" while we are working to resolve the issue.

   provider

2. resolvedFeb 24, 2025, 5:05 AM UTC

   The issue has been resolved and root cause determined. We will update the postmortem on this issue shortly.

   provider

3. postmortemFeb 24, 2025, 7:07 AM UTC

   We identified a backend API and resulting database query which triggered a high database load and affected production services. We are publishing a permanent fix on Monday, Feb 24.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.