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Keeper

T-mobile SMS delivery of 2FA codes

Degraded Lasted 3h 38m · started · Keeper's page

Level
confirmed
Worst impact
Degraded
Components
Keeper Web Vault (US), Keeper Admin Console (US)
Regions
us
Down Index
24of 100

What to do

  • Check whether you use Keeper Keeper Web Vault (US), Keeper Admin Console (US) in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 38m it lasted.

    Anything that failed between 2024-06-05 17:14 UTC and 2024-06-05 20:52 UTC may need a replay.
  • Subscribe to Keeper's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Keeper 2

  1. investigating

    SMS codes to T-mobile subscribers appears to be delayed or having delivery issues. Codes have been temporarily routed to email until the issue has been resolved. Please check your email for any 2FA codes.

    provider

  2. resolved

    SMS delivery to T-mobile customers appears to be resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-3484889c3a

Is Keeper still down?

No, this incident was resolved 2024-06-05 20:52 UTC. For Keeper's live state, see https://down.guide/keeper.

How long did it last?

3h 38m, from 2024-06-05 17:14 UTC to 2024-06-05 20:52 UTC, by the times Keeper posted.

What was affected?

Keeper named Keeper Web Vault (US), Keeper Admin Console (US) in us.

What caused it?

Keeper hasn't published a root cause. If it does, it shows here.

Where does this come from?

Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.