Login errors in the EU data center

What to do

• Check whether you use Keeper Keeper Web Vault (EU), Keeper Admin Console (EU) in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 41m it lasted.

  Anything that failed between 2025-06-11 12:04 UTC and 2025-06-11 12:46 UTC may need a replay.

• Subscribe to Keeper's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Keeper 4

1. investigatingJun 11, 2025, 12:04 PM UTC

   We are investigating login errors in the EU data center.

   provider

2. identifiedJun 11, 2025, 12:16 PM UTC

   We have identified the issue causing login errors in the EU data center. Our team is working on a resolution.

   provider

3. resolvedJun 11, 2025, 12:46 PM UTC

   Login errors in the EU region have been fully resolved. We will update this incident postmortem with additional information shortly.

   provider

4. postmortemJun 12, 2025, 5:09 AM UTC

   At 4:37AM PST, Keeper experienced API errors in the EU region. Service was restored by 5:35AM PST following a database failover. The issue was caused by a bug in the new Device Management API, released the day before. During device registration, the system attempted to delete old devices, which created high database load for accounts with large device counts. The bug was identified, fixed, and a patch was deployed. We apologize for the disruption. To ensure uninterrupted access, we recommend enabling “Work Offline” mode for your account.

   provider

Corrections

None so far.

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