- Level
- confirmed
- Worst impact
- Degraded
- Components
- Keeper Web Vault (US), Keeper Admin Console (US)
- Regions
- us, us-east-1
What to do
Check whether you use Keeper Keeper Web Vault (US), Keeper Admin Console (US) in us, us-east-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 57m it lasted.
Anything that failed between 2025-10-20 09:20 UTC and 2025-10-20 15:17 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 3
- investigating
AWS is reporting errors in the US-EAST region that are affecting multiple services, affecting email and SMS delivery which impacts Keeper device approvals. The AWS Service Health dashboard can be monitored here: https://health.aws.amazon.com/health/status
provider
- identified
SMS delivery services have been restored, but AWS Lambda is still down which affects our email delivery of device approvals. We recommend using the "Keeper Push" or TOTP method of device approval.
provider
- resolved
All Keeper email delivery services in US-EAST-1 were restored around 4AM PST.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-4b0cbd805b
Is Keeper still down?
No, this incident was resolved 2025-10-20 15:17 UTC. For Keeper's live state, see https://down.guide/keeper.
How long did it last?
5h 57m, from 2025-10-20 09:20 UTC to 2025-10-20 15:17 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper Web Vault (US), Keeper Admin Console (US) in us, us-east-1.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.