- Level
- confirmed
- Worst impact
- Degraded
- Components
- Keeper Web Vault (EU), Keeper Admin Console (EU)
- Regions
- eu
What to do
Check whether you use Keeper Keeper Web Vault (EU), Keeper Admin Console (EU) in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 59m it lasted.
Anything that failed between 2025-12-02 22:48 UTC and 2025-12-03 00:47 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 3
- identified
During scheduled system updates, we have encountered unexpected NGINX 503 / 502 errors in the EU region. As of 4:50 PM CST, work is still in progress. During this time, users in the EU region will experience brief or intermittent access interruptions when using Keeper.
provider
- resolved
The issue has been resolved. We will update the postmortem report shortly.
provider
- postmortem
On December 2, our **EU region** experienced an unexpected outage during planned infrastructure updates. The issue began at **1:24 PM PT** and service was fully restored by **4:10 PM PT**. **What Happened** During an update to our server configuration, a region-specific configuration error caused the EU environment to begin throwing API errors. Although the underlying issue was identified quickly, each corrective change required a full autoscaling group rollout \(up to 30 minutes per cycle\) which extended the total recovery time. **Resolution** Our engineering team implemented the necessary fixes and restored service. We have also updated our infrastructure-as-code to ensure this issue cannot recur in future deployments. We apologize for the disruption and appreciate your patience while we resolved the incident.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-59fd41a95a
Is Keeper still down?
No, this incident was resolved 2025-12-03 00:47 UTC. For Keeper's live state, see https://down.guide/keeper.
How long did it last?
1h 59m, from 2025-12-02 22:48 UTC to 2025-12-03 00:47 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper Web Vault (EU), Keeper Admin Console (EU) in eu.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.