- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Keeper Web Vault (US)
- Regions
- us
What to do
Check whether you use Keeper Keeper Web Vault (US) in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 38m it lasted.
Anything that failed between 2026-03-23 17:07 UTC and 2026-03-23 21:45 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 5
- investigating
We are investigating errors in establishing KeeperPAM connections in the US Data Center.
provider
- identified
We have identified the cause of the KeeperPAM connection errors which are related to a networking issue within the AWS ECS environment. We are actively troubleshooting with the AWS support team and will update the ticket as soon as there is a status update.
provider
- monitoring
A fix has been implemented and we are monitoring the KeeperPAM connection stability. We will update this case with additional details soon.
provider
- resolved
The issue has been resolved. See postmortem page with additional details.
provider
- postmortem
At 9:05 AM PST, alerts were triggered for issues affecting KeeperPAM connections managed through Keeper’s ECS deployments in the US-EAST region. There were no recent changes to the application or environment. Investigation identified a low-level concurrency bug in the Keeper EPM service that caused request failures under high simultaneous load. These failures led to instability in the ECS services supporting KeeperPAM connections. As a temporary mitigation, we blocked the error condition, restoring KeeperPAM connectivity by approximately 1:00 PM PST. The engineering team then developed and deployed an updated Keeper Router version to address the underlying issue and prevent EPM agents from triggering server errors. The fix was fully validated by 3:00 PM PST, at which point all KeeperPAM services were stable and operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6ff54613d3
Is Keeper still down?
No, this incident was resolved 2026-03-23 21:45 UTC. For Keeper's live state, see https://down.guide/keeper.
How long did it last?
4h 38m, from 2026-03-23 17:07 UTC to 2026-03-23 21:45 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper Web Vault (US) in us.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.