- Level
- confirmed
- Worst impact
- Degraded
- Components
- Keeper Web Vault (US)
- Regions
- eu, us
- Down Index
- 27of 100
What to do
Check whether you use Keeper Keeper Web Vault (US) in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 58m it lasted.
Anything that failed between 2025-03-13 19:17 UTC and 2025-03-13 21:15 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 3
- identified
Some users are receiving errors when downloading file attachments. We are working on resolution.
provider
- resolved
The issue has been resolved. Additional information is in the postmortem report.
provider
- postmortem
### **Incident Summary** In the US, EU, and AU regions, users experienced vault errors when attempting to download a file attachment immediately after adding it to a record. This issue affected only newly uploaded attachments in these three data center regions. The Gov, JP, and CA regions were not impacted. ### **Root Cause** During our investigation, we identified a discrepancy in how file attachment triggers were implemented across different regions. A recent Terraform change inadvertently removed the triggers responsible for moving file attachments in the US, EU, and AU regions, preventing newly uploaded files from being immediately available for download. ### **Resolution** We corrected the issue by restoring the missing triggers and applying the necessary changes. Additionally, any affected files were successfully moved to their intended locations. ### **Impact & Mitigation** * No data loss occurred. * All impacted files were successfully resolved by our corrections. * We corrected the issue to prevent similar discrepancies in future infrastructure changes. We apologize for any inconvenience and appreciate your patience while we resolved this issue.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-735af24cbd
Is Keeper still down?
No, this incident was resolved 2025-03-13 21:15 UTC. For Keeper's live state, see https://down.guide/keeper.
How long did it last?
1h 58m, from 2025-03-13 19:17 UTC to 2025-03-13 21:15 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper Web Vault (US) in eu, us.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.