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Keeper

FIDO2 / Yubikey issues

Partial outage Lasted 23m · started · Keeper's page

Level
confirmed
Worst impact
Partial outage
Components
Keeper Web Vault (US)
Regions
us
Down Index
29of 100

What to do

  • Check whether you use Keeper Keeper Web Vault (US) in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 23m it lasted.

    Anything that failed between 2023-11-17 17:08 UTC and 2023-11-17 17:31 UTC may need a replay.
  • Subscribe to Keeper's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Keeper 2

  1. investigating

    We are investigating FIDO2 / Yubikey login issues in the US data center.

    provider

  2. resolved

    The FIDO2 / Yubikey login issues have been resolved. The engineering team is still investigating root cause and we'll update the case notes shortly.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-7eff2cf6d3

Is Keeper still down?

No, this incident was resolved 2023-11-17 17:31 UTC. For Keeper's live state, see https://down.guide/keeper.

How long did it last?

23m, from 2023-11-17 17:08 UTC to 2023-11-17 17:31 UTC, by the times Keeper posted.

What was affected?

Keeper named Keeper Web Vault (US) in us.

What caused it?

Keeper hasn't published a root cause. If it does, it shows here.

Where does this come from?

Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.