- Level
- confirmed
- Worst impact
- Major outage
- Components
- Keeper Web Vault (US), Keeper Admin Console (US)
- Regions
- us
What to do
Check whether you use Keeper Keeper Web Vault (US), Keeper Admin Console (US) in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4m it lasted.
Anything that failed between 2023-07-25 20:53 UTC and 2023-07-25 20:57 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 3
- investigating
We are aware of login issues in the US data center. We are working towards resolution.
provider
- resolved
Login issues have been resolved.
provider
- postmortem
For 9 minutes from 2:46PM PST to 2:55 PM PST, a high number of login errors occurred as a result of a scheduled backend API software update. The issue resolved itself after the update was completed. The development team is researching the underlying cause.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-859e6aea48
Is Keeper still down?
No, this incident was resolved 2023-07-25 20:57 UTC. For Keeper's live state, see https://down.guide/keeper.
How long did it last?
4m, from 2023-07-25 20:53 UTC to 2023-07-25 20:57 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper Web Vault (US), Keeper Admin Console (US) in us.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.