- Level
- confirmed
- Worst impact
- Degraded
- Components
- Keeper Web Vault (EU), Keeper Web Vault (AU), Keeper Web Vault (GovCloud), Keeper Web Vault (CA), Keeper Web Vault (JP), Keeper Web Vault (US)
- Regions
- eu, us
- Down Index
- 27of 100
What to do
Check whether you use Keeper Keeper Web Vault (EU), Keeper Web Vault (AU), Keeper Web Vault (GovCloud), Keeper Web Vault (CA) and 2 more in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 42m it lasted.
Anything that failed between 2023-08-12 16:34 UTC and 2023-08-12 18:16 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 2
- identified
We are releasing a Web Vault and Desktop App update to version 16.10.5 that resolves a login error for customers with email domains containing certain characters such as a dash. This update will be published by approximately 12PM PST. Pushing to the app stores for Desktop version may take up to 24 hours. After the update goes live, we will send another notification.
provider
- resolved
The login issue has been resolved. Please force-reload the web vault if you are still experiencing any issue. Download Keeper Desktop version 16.10.5 from our website or update from the app store when this version has been published in the next 24 hours.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-89f8e05460
Is Keeper still down?
No, this incident was resolved 2023-08-12 18:16 UTC. For Keeper's live state, see https://down.guide/keeper.
How long did it last?
1h 42m, from 2023-08-12 16:34 UTC to 2023-08-12 18:16 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper Web Vault (EU), Keeper Web Vault (AU), Keeper Web Vault (GovCloud), Keeper Web Vault (CA) and 2 more in eu, us.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.