- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Keeper Web Vault (US)
- Regions
- us
What to do
Check whether you use Keeper Keeper Web Vault (US) in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 26m it lasted.
Anything that failed between 2026-03-16 18:25 UTC and 2026-03-16 18:52 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 3
- identified
We have identified an issue causing KeeperPAM connection errors in the US Data Center. It will be resolved shortly.
provider
- resolved
The issue has been resolved. We will update the ticket with additional details shortly.
provider
- postmortem
At 11:08 AM PST, DevOps and customers reported sporadic error messages occurring after login for KeeperPAM customers with connections and tunnels enabled. While vault login itself was not affected, the errors were triggered asynchronously after login due to a communication issue with the KeeperPAM router endpoint. Further investigation determined that a "scheduler" database within the AWS RDS environment - used for certain PAM scheduling operations - was encountering an unexpected error. The operations team resolved the underlying database issue and restarted the affected services. This scheduler service was inadvertently impacting connection establishment. To prevent similar issues in the future, we will be implementing software changes to ensure that scheduling-related errors cannot affect connection functionality. Additional monitoring and alerting have also been implemented for the scheduler databases to help detect and prevent similar issues going forward. Full service for connection and tunneling capabilities was restored by 11:40 AM PST.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8a2a88ecfc
Is Keeper still down?
No, this incident was resolved 2026-03-16 18:52 UTC. For Keeper's live state, see https://down.guide/keeper.
How long did it last?
26m, from 2026-03-16 18:25 UTC to 2026-03-16 18:52 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper Web Vault (US) in us.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.