- Level
- confirmed
- Worst impact
- Major outage
- Components
- Keeper Web Vault (US), Keeper Admin Console (US)
- Regions
- us
- Down Index
- 42of 100
What to do
Check whether you use Keeper Keeper Web Vault (US), Keeper Admin Console (US) in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 34m it lasted.
Anything that failed between 2025-06-24 15:27 UTC and 2025-06-24 16:01 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 4
- investigating
We are investigating vault login errors
provider
- investigating
We are continuing to investigate this issue.
provider
- resolved
The issue has been resolved. The outage was caused by a high volume of database locks related to a large BreachWatch data update. The engineering team is tracking down the root cause and will be addressing a preventative solution today.
provider
- postmortem
At 8:15 AM PST, our DevOps team was alerted to elevated API error rates in production. Upon investigation, we identified the following: * The production database was experiencing high table lock contention. * This was triggered by several large-scale BreachWatch data updates. * A recent backend migration had unintentionally doubled the number of parallel update operations, which exacerbated the issue. * A database failover was performed to restore service stability. The issue was fully resolved by 8:40 AM PST. The engineering team has addressed the underlying problem in the update processes and is implementing safeguards to prevent recurrence, including query optimization and improved job orchestration. We apologize for the disruption.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8e3350ccc3
Is Keeper still down?
No, this incident was resolved 2025-06-24 16:01 UTC. For Keeper's live state, see https://down.guide/keeper.
How long did it last?
34m, from 2025-06-24 15:27 UTC to 2025-06-24 16:01 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper Web Vault (US), Keeper Admin Console (US) in us.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.