Vault login issues in US resolved

What to do

• Check whether you use Keeper Keeper Web Vault (US) in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 15m it lasted.

  Anything that failed between 2023-08-23 13:05 UTC and 2023-08-23 13:20 UTC may need a replay.

• Subscribe to Keeper's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Keeper 3

1. identifiedAug 23, 2023, 1:05 PM UTC

   We are aware of slow vault login issues in the US data center, and the issue will be resolved in approx. 20 minutes.

   provider

2. resolvedAug 23, 2023, 1:20 PM UTC

   The issue has been resolved.

   provider

3. postmortemAug 23, 2023, 2:15 PM UTC

   A redshift cluster in the AWS region was unhealthy due to high CPU load from a recent backend API change. DevOps was alerted to the issue and worked with the engineering team to revert the change. Engineering will redeploy the update once the software changes have been implemented, and in addition a change is being made to prevent any redshift related issues to affect vault logins in the future \(KA-5630\). Additional scaling is planned on redshift \(SYS-2595\).

   provider

Corrections

None so far.

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