Keeper: Vault Login Errors

What to do

Check whether you use Keeper Keeper Web Vault (EU), Keeper Web Vault (AU), Keeper Web Vault (US) in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 9m it lasted.
Anything that failed between 2023-11-06 09:15 UTC and 2023-11-06 09:24 UTC may need a replay.
Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingNov 6, 2023, 9:15 AM UTC
We are currently investigating vault login errors.
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resolvedNov 6, 2023, 9:24 AM UTC
Vault login errors have been resolved.
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postmortemNov 6, 2023, 10:06 AM UTC
At 12:51AM PST, an AWS Aurora database failover occurred. The Keeper application servers properly recovered after 60 seconds. From 1:08AM PST to 1:16AM PST, a high number of login errors occurred from a subsequent and related AWS Elasticache failure. After further investigation, the team will update this event postmortem.
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Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Keeper still down?

No, this incident was resolved 2023-11-06 09:24 UTC. For Keeper's live state, see https://down.guide/keeper.

How long did it last?

9m, from 2023-11-06 09:15 UTC to 2023-11-06 09:24 UTC, by the times Keeper posted.

What was affected?

Keeper named Keeper Web Vault (EU), Keeper Web Vault (AU), Keeper Web Vault (US) in eu, us.

What caused it?

Keeper hasn't published a root cause. If it does, it shows here.

Where does this come from?

Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.