- Level
- confirmed
- Worst impact
- Degraded
- Components
- Keeper iOS, Keeper Web Vault (US), Keeper Android, Keeper Desktop App, Keeper Admin Console (US)
- Regions
- us
What to do
Check whether you use Keeper Keeper iOS, Keeper Web Vault (US), Keeper Android, Keeper Desktop App and 1 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 47m it lasted.
Anything that failed between 2023-09-28 19:26 UTC and 2023-09-28 21:13 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 4
- investigating
We are investigating SMS 2FA delivery in the US data center
provider
- identified
SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.
provider
- identified
SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.
provider
- resolved
Amazon AWS has resolved their SMS delivery issue to Verizon customers.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d1b86c3f81
Is Keeper still down?
No, this incident was resolved 2023-09-28 21:13 UTC. For Keeper's live state, see https://down.guide/keeper.
How long did it last?
1h 47m, from 2023-09-28 19:26 UTC to 2023-09-28 21:13 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper iOS, Keeper Web Vault (US), Keeper Android, Keeper Desktop App and 1 more in us.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.