Vault login issues in US

What to do

• Check whether you use Keeper Keeper Web Vault (US), Keeper Admin Console (US) in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6m it lasted.

  Anything that failed between 2023-09-19 17:37 UTC and 2023-09-19 17:43 UTC may need a replay.

• Subscribe to Keeper's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Keeper 3

1. investigatingSep 19, 2023, 5:37 PM UTC

   We are investigating vault login issues in the US data center.

   provider

2. resolvedSep 19, 2023, 5:43 PM UTC

   Vault login issues in the US has been resolved. We will update this statuspage event with additional details.

   provider

3. postmortemSep 19, 2023, 6:52 PM UTC

   Our team received notification of API errors at 10:20AM PST. Between 10:20AM and 10:50AM the errors were intermittent and causing vault login errors in the US data center. The DevOps team resolved the issue fully at 10:53AM PST. After resolution of the issue, the engineering team researched the cause and found that a bug in the desktop app and also a related bug down the chain of processes in the backend API caused some client devices to generate a high number of full-sync API calls. We have identified the root cause and a patch is being applied to both Desktop App and Backend API components over the next 24 hours.

   provider

Corrections

None so far.

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