- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Keeper Web Vault (US), Keeper Browser Extensions
- Regions
- us
What to do
Check whether you use Keeper Keeper Web Vault (US), Keeper Browser Extensions in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 50m it lasted.
Anything that failed between 2023-12-13 17:29 UTC and 2023-12-13 18:19 UTC may need a replay.Subscribe to Keeper's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Keeper 3
- investigating
We are investigating intermittent Duo Push issues in the US region. Hard refreshing the browser window appears to mitigate the issue.
provider
- resolved
Duo Push issues in the US region have been resolved. It may be necessary to reload the web vault page or restart the web browser.
provider
- postmortem
The Keeper engineering team has been researching the cause for recent Duo Push issues. Our investigation has resulted in the identification of a couple issues. The description is below: 1. The Duo Push services also have a direct dependency on the Keeper Push services which utilize websocket communication from the Keeper backend to the client device. 2. We determined that scaling additional instances of our push services was necessary to meet the growing usage of Duo and general push features across the Keeper end-user client apps 3. Scaling the backend instances immediately resolved the latency and the intermittent issues encountered by users. 4. In addition, we met with the Duo team, revisited our Duo integration code and we decided to rewrite some portions of the integration to reduce the number of dependencies and asynchronous processes. This is planned for release by December 20, 2023.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d5ced7b226
Is Keeper still down?
No, this incident was resolved 2023-12-13 18:19 UTC. For Keeper's live state, see https://down.guide/keeper.
How long did it last?
50m, from 2023-12-13 17:29 UTC to 2023-12-13 18:19 UTC, by the times Keeper posted.
What was affected?
Keeper named Keeper Web Vault (US), Keeper Browser Extensions in us.
What caused it?
Keeper hasn't published a root cause. If it does, it shows here.
Where does this come from?
Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.