MyKinsta Support System Messages Delayed

What to do

• Check whether you use Kinsta Kinsta support system in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 38m it lasted.

  Anything that failed between 2026-08-03 14:04 UTC and 2026-08-03 17:42 UTC may need a replay.

• Subscribe to Kinsta's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=kinsta works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Kinsta 7

1. investigatingAug 3, 2026, 2:04 PM UTC

   Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.

   provider

2. identifiedAug 3, 2026, 2:09 PM UTC

   We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.

   provider

3. identifiedAug 3, 2026, 2:25 PM UTC

   Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting

   provider

4. identifiedAug 3, 2026, 2:41 PM UTC

   We are continuing to work on a fix for this issue with our support system provider.

   provider

5. identifiedAug 3, 2026, 3:45 PM UTC

   Intercom is currently working on a resolution for this issue, and we will update again once that is in place.

   provider

6. monitoringAug 3, 2026, 4:30 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

7. resolvedAug 3, 2026, 5:42 PM UTC

   This has been resolved.

   provider

Corrections

None so far.

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