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Knock

Slow workflow processing and message delivery

Degraded Lasted 2h 59m · started · Knock's page

Level
confirmed
Worst impact
Degraded
Down Index
20of 100

What to do

  • Check whether your product depends on Knock. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 59m it lasted.

    Anything that failed between 2026-05-01 10:19 UTC and 2026-05-01 13:18 UTC may need a replay.
  • Subscribe to Knock's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=knock works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Knock 7

  1. investigating

    We're currently investigating an issue related to slow notification processing and message delivery. Some workflows will be delayed

    provider

  2. investigating

    We're seeing an extremely high amount of load on our services which is causing workflow and broadcast delays. We're working to relieve the pressure immediately.

    provider

  3. investigating

    We're seeing some recovery on our services but are dealing with delays in some workflow and broadcast processing still. Our logging service is also currently delayed, so may not reflect the latest as we catch up and work through a huge influx of work.

    provider

  4. identified

    One of our workflow queues is currently still backlogged, but we're seeing good resolution across other areas of our service and we have effectively cordoned off the source of the issue. We're burning through remaining work and are exploring ways to shed the load further to get back to stability.

    provider

  5. identified

    We've taken steps to shuffle around work in our system which has meant that we're processing new work for all customers again. We still have some queued workflow executions that we're working through and expect to be fully caught up in the next 40 minutes.

    provider

  6. identified

    We are seeing a recovery in all workflow and broadcast processing delays. We are monitoring closely.

    provider

  7. resolved

    All behavior remains normal, we are considering this incident resolved.

    provider

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Corrections

None so far.

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Questions about DWN-be59444a06

Is Knock still down?

No, this incident was resolved 2026-05-01 13:18 UTC. For Knock's live state, see https://down.guide/knock.

How long did it last?

2h 59m, from 2026-05-01 10:19 UTC to 2026-05-01 13:18 UTC, by the times Knock posted.

What caused it?

Knock hasn't published a root cause. If it does, it shows here.

Where does this come from?

Knock's official status page, https://status.knock.app, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.